Return and Replacement Policy

We offer a 10-day return and replacement policy on all the products, except where categorically mentioned otherwise. More details on this policy are explained below.

About Replacements:

After fulfillment of the order, it is eligible for replacements only. Further:

Replacements are free of cost for any DOA/Faulty products provided the customer raises such requests from the portal at the earliest and within 10 days of the order delivery.

For replacements, if reverse pickup service is not available from our logistics partners, then it is the customer’s responsibility to send products back to BookSoul at their own cost and risk.

Replacement orders will be fulfilled only once the claimed DOA/Faulty product has reached BookSoul and has been validated by our representatives as free from tampering or tampering attempts.

Replacements will be rejected for tampered products sent back to BookSoul.

About Returns:

Products can be returned within 10 days from the order delivery date if they fall under one or more of these categories:

  • Dead-on-arrival (DOA)
  • Defective products (not working as per product documentation)
  • Physically damaged products (Need to report within 24 to 48 hours from delivery)
  • The wrong product got delivered to you than what you had ordered

A return occurring due to the above reasons results in a 100% refund of the item value, or a free-of-cost replacement – depending on what the customer opts for.

Return is not allowed for wrong or incompatible product orders by customers. If in doubt, the customer must confirm with our representative before placing an order with us.

Very important points:

  • The customer must keep the items in original condition, with the brand outer box, MRP tags/stickers intact, user manual, warranty cards, and all original accessories in manufacturer packaging for a successful return/replacement.
  • Concerned products must reach our warehouse in the original packing, with original components, manuals, accessories, warranty cards, and materials as applicable, for our experts to validate them.
  • A refund approval or replacement dispatch will happen after our experts have validated claims of the reason for return/replacement in the request received with BookSoul.
  • For returns approved by our experts, a refund takes about 5-7 business days to reflect in the original method of payment.
  • You can always contact us for concerns, and we will be happy to assist.

All products returned will be tested under the supervision of an expert technician chosen by Akshar Enterprise to ensure zero error return/replacement. The request against a returned product that is found to be functioning well, as per its product documentation, will be rejected.

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