Cancel Order or Items

You can cancel an order anytime before it is dispatched (shipped). After dispatch, you can choose to refuse to accept the order, and it gets refunded once items of the order are returned back at our warehouse if the payment was already made.

Cancellation charges and process

Cancellation is allowed until fulfillment is done. Customer-initiated cancellations of prepaid orders attract a flat deduction of 2% of order value (5% if International Card, EMI, BNPL, Snapmint) to cover platform costs.

Customer cancels order

An order can be canceled under the following situations by the customer:

• Items in the order are no longer needed
• Order placed by mistake
• Wrong or non-compatible items included with the order
• Found better product or price than in current order

To cancel an order or items in an order, log into your account and then head to the “My Orders” section. Select the concerned order and click on “Cancel“. Follow the instructions to cancel partial or all quantities in your order.

Please note that the “Cancel” option will be disabled after the order has been shipped. In this case, you can simply refuse to accept the items when delivery attempts are made.

After successful delivery of the order, it becomes eligible for replacement. Details in this policy document: Returns & Replacement policy.

For prepaid orders, a refund is processed as per cancellation charges, if any, within 5-7 business days.

BookSoul cancels order

An order can be canceled under the following situations by BookSoul:

• COD Order remains unconfirmed due to no response from the customer during validation (before dispatch)
• Items in order have gone out of stock
• Order seems fraudulent
• The wrong order got confirmed due to a technical issue or reasons beyond our control

There are no cancellation charges for BookSoul-initiated cancellations. BookSoul bears the platform costs as the penalty in all such cases.

Very important points:

Once an order has been fulfilled and/or dispatched, order cancellation requests cannot be initiated. This is because BookSoul may not have control over various checkpoints.

We strongly encourage customers to be sure of the products they need before making a purchase decision. If in doubt, the customer must confirm with our representative before placing an order.

Any order if dispatched, will be attempted to be delivered to the customer (which the customer can reject).

For cancellations on prepaid orders, a refund takes about 5-7 business days to reflect in the original method of payment.

You can always contact us for concerns, and we will be happy to assist.